Mostbet App Privacy Policy – How We Protect Your Data

1. Who We Are

This Privacy Policy applies to the Mostbet App platform accessible at mostbetapp.vin and through the Mostbet App mobile application for Android and iOS. When we refer to "we", "us" or "the platform" in this document, we mean the operators of the Mostbet App service.

This policy is written for users in Pakistan and explains how we handle personal data in the context of providing an online sports betting and casino platform that accepts PKR transactions. If you have any questions about this policy that are not answered here, the support team is available through live chat or at the email address listed at the end of this document.

2. Data We Collect

The Mostbet App collects personal data through different interactions — when you register an account, when you make deposits or request withdrawals, when you place bets, and when you contact support. The categories of data we collect are:

Category	Examples	When Collected
Identity Data	Full name, date of birth, CNIC or passport details	Registration and verification
Contact Data	Email address, phone number	Registration
Financial Data	PKR deposit amounts, withdrawal requests, payment method type (JazzCash, Easypaisa, Raast, bank)	Each transaction
Account Activity	Betting history, bet selections, login timestamps, session duration	Ongoing platform use
Device and Technical Data	IP address, browser type, device model, operating system, app version	Each platform session
Communications Data	Support chat transcripts, emails sent to or received from support	When you contact us
Verification Documents	Copies of CNIC, utility bills, payment method screenshots	Identity verification process

We do not collect sensitive categories of personal data such as religious beliefs, political views, health information or biometric data. We also do not collect data about individuals under the age of 18 — the Mostbet App is strictly for adults.

3. How We Use Your Data

The personal data we collect is used for the following purposes. Each use is tied to a specific reason — we do not use your data for anything beyond what is described here:

• Account management: Creating, maintaining and securing your registered account on the Mostbet App.
• Transaction processing: Receiving PKR deposits via JazzCash, Easypaisa, Raast, bank transfer and cards, and processing withdrawal requests to verified accounts.
• Identity verification: Confirming that you meet the age requirement (18+) and that account details are accurate before processing significant withdrawals.
• Betting and gaming services: Recording your bet placements, settling markets, applying bonuses and calculating winnings accurately.
• Fraud prevention and security: Detecting unusual account activity, identifying potential duplicate accounts and protecting the platform against misuse.
• Customer support: Responding to queries about deposits, withdrawals, bet settlement and account issues.
• Responsible gaming: Monitoring account activity patterns to identify players who may benefit from the platform's responsible gaming tools such as deposit limits and self-exclusion.
• Platform improvement: Using aggregated, anonymised activity data to understand how players navigate the app and which features to prioritise in updates.
• Marketing communications: Sending you information about promotions, bonuses and new markets — only where you have opted in or where it is a legitimate interest based on your existing account relationship. You can opt out at any time.

4. Legal Basis for Processing

Every use of your personal data is grounded in one of the following legal bases:

• Contract performance: Processing your account data, transactions and betting activity is necessary to deliver the service you signed up for.
• Legal obligation: Verification and fraud prevention activities are carried out to meet obligations that apply to the platform as a financial service provider.
• Legitimate interest: Fraud detection, platform security and certain direct marketing communications (where you have an existing account relationship) are carried out on the basis of legitimate interest, balanced against your right to privacy.
• Consent: Marketing communications sent via email or app notifications, and the use of non-essential cookies, are based on your consent. You may withdraw consent at any time without affecting your account.

5. Payment Data and PKR Transactions

When you make a PKR deposit or request a withdrawal, the Mostbet App works with third-party payment processors to handle the transaction. These processors — which include the infrastructure behind JazzCash, Easypaisa, Raast and bank transfer integrations — operate their own security environments and are responsible for the security of data within their own systems.

What this means for you in practice:

• We do not store your full JazzCash PIN, Easypaisa wallet password, bank account number or full card details on Mostbet App servers.
• Payment references and transaction identifiers are retained to allow us to reconcile deposits, process withdrawals and investigate any transaction disputes you raise with support.
• Screenshots or documents you submit to verify a payment method are stored as part of your account verification record and are protected by the same security standards as the rest of your account data.

6. Data Sharing with Third Parties

The Mostbet App does not sell your personal data. We share data with third parties only in the following limited circumstances:

• Payment processors: Transaction data is shared with the relevant payment infrastructure provider (e.g. the systems behind JazzCash or Easypaisa processing) to complete your deposit or withdrawal.
• Identity verification services: Where automated verification checks are used to confirm age or identity, document data may be shared with a trusted verification partner operating under equivalent data security standards.
• Platform infrastructure providers: Cloud hosting, content delivery and analytics services used to operate the Mostbet App may process certain technical data as part of delivering the service. These providers are bound by data processing agreements and cannot use your data for their own purposes.
• Legal and regulatory compliance: If required by a valid legal process, court order or regulatory obligation, we may disclose account data to the relevant authority. We will inform you where we are legally permitted to do so.

Any third party we share data with is required to handle it in accordance with applicable data protection standards. We do not allow third-party marketing companies to access your personal data for their own advertising purposes.

7. Cookies and Tracking

The Mostbet App website uses cookies and similar tracking technologies to make the platform function correctly and to understand how it is being used. Here is a summary of the types of cookies used:

• Essential cookies: Required for the platform to work. These include session authentication cookies that keep you logged in during a visit and security cookies that protect against cross-site request forgery. These cannot be disabled without breaking core platform functionality.
• Analytics cookies: Used to collect anonymised data about page visits, navigation paths and session durations. This helps us understand which sections of the platform are most used and where players encounter issues. Analytics cookies are only set with your consent.
• Preference cookies: Remember your settings such as preferred language, odds format and notification preferences so you do not need to reset them each session.
• Marketing cookies: Where you have consented, these cookies allow us to show you relevant promotional content based on your browsing activity on the platform. They are not used to track you across unrelated third-party websites.

You can manage cookie preferences through your browser settings or through the cookie consent tool available on the platform. Withdrawing consent for non-essential cookies will not affect your ability to log in, place bets or process PKR transactions.

8. Data Retention

We retain your personal data for as long as your account is active and for a defined period after account closure. Retention periods are set based on the type of data and the purpose for which it was collected:

• Account and identity data: Retained for the duration of your account and for a period after closure to allow for the resolution of any outstanding disputes, withdrawal processing and compliance checks.
• Transaction records: PKR deposit and withdrawal records are retained for an extended period consistent with standard financial record-keeping requirements, to allow for dispute resolution and audit purposes.
• Betting history: Retained while your account is active and for a reasonable period after closure.
• Support communications: Chat and email records are retained for a period sufficient to allow follow-up on unresolved issues and to support quality assurance.
• Verification documents: Retained for the period required to meet verification obligations and for a period after account closure.

When data is no longer required for any active retention purpose, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.

9. Your Data Rights

As a registered player on the Mostbet App, you have the following rights in relation to your personal data. You can exercise any of these rights by contacting the support team via the email address listed in Section 13:

We will respond to data rights requests within a reasonable timeframe. Where a request requires identity verification before we can action it, we will let you know what documentation is needed. Exercising a data right does not affect your ability to continue using your account unless the request specifically requires account closure.

10. Children's Privacy

The Mostbet App is strictly for users aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If we discover that an account has been registered by a minor, it will be closed immediately and any associated data will be deleted in accordance with our standard retention and deletion procedures.

If you believe that a minor has accessed or registered on the Mostbet App, please contact our support team immediately so that we can investigate and take the appropriate action. Parents and guardians are encouraged to use parental control software to prevent underage access to online betting platforms.

11. Security Measures

The Mostbet App applies a range of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration or disclosure. These include:

• HTTPS encryption across all platform communications, including the website and mobile app.
• Encrypted storage of account credentials — passwords are never stored in plain text.
• Two-factor authentication options available to players who want an additional layer of account security.
• Access controls that limit which staff can access player account data, based on the minimum access needed to perform their role.
• Regular internal reviews of data handling practices and security configurations.
• Incident response procedures covering the steps to be taken if a data breach is suspected or confirmed, including player notification where required.

While we apply rigorous security standards, no internet-connected system can guarantee absolute security. You also play a role in keeping your account safe — use a strong unique password, do not share your login credentials, and contact support immediately if you notice any suspicious activity on your account.

12. Updates to This Privacy Policy

This Privacy Policy may be revised when we change how we handle data, introduce new platform features that involve data processing, or when applicable requirements change. The date of the most recent update is shown at the top of this page.

When we make significant changes — for example, introducing a new category of data collection or a new third-party data sharing arrangement — we will notify registered players through a notice on the platform or by email to the address registered on your account. Continuing to use the Mostbet App after a policy update is communicated will be taken as your acknowledgement of the revised policy.

We recommend reviewing this page periodically, particularly before making a new deposit or updating your account details.

13. Contact Us

If you have any questions about this Privacy Policy, want to exercise one of your data rights, or need to report a privacy concern, you can reach the Mostbet App team through the following channels:

• Live Chat: Available on the Mostbet App website and mobile app — the quickest way to reach a support agent for general queries.
• Email: [email protected] — for data rights requests, privacy concerns and formal complaints. Please use the email address registered to your account when writing in.
• FAQ: Visit the FAQ page for answers to common questions about accounts, data and platform features.

Data rights requests submitted by email will be acknowledged within a few business days. We aim to resolve all privacy-related queries promptly and completely.